Return & Refund Policy

At Walrus – Yes India Can, we deal in fabrics, yarn, apparel and textile-related products. Due to the nature of textile products, returns and refunds are subject to specific conditions.

Important: For eligible and approved returns, only 50% of the total amount paid for the returned products will be refunded. The remaining 50% is non-refundable. This policy applies subject to applicable consumer protection laws.

1. Return Eligibility

Returns may be accepted only in the following cases:

• The wrong product was delivered.

• The wrong colour or item was delivered compared to the confirmed order.

• The product was received in damaged condition.

• The product has a clear manufacturing defect.

All return requests are subject to verification and approval by our team.

2. Refund Amount – 50% Refund Policy

For eligible and approved returns, only 50% of the amount paid for the returned products will be refunded, except where applicable law requires a different remedy.

• The remaining 50% will be retained as a non-refundable amount.

• Shipping, handling and transportation charges are non-refundable unless otherwise required by law.

• Refunds will be calculated based on the actual amount paid after discounts.

• No refund will be issued without verification and approval.

Example: If a customer pays ₹10,000 for products and the entire order qualifies for a 50% refund, the refund amount will be ₹5,000, subject to applicable law.

3. Non-Returnable Products

The following products are generally not eligible for return:

• Cut fabric.

• Washed, used, altered or damaged products.

• Custom GSM, custom colour, custom fabric or custom production orders.

• Bulk orders made or packed specifically for the customer.

• Products purchased during clearance, special offers or limited-time pricing.

• Products with shade, GSM or DIA variations within normal textile tolerances.

These exclusions do not affect remedies available for defective, damaged or incorrectly supplied goods under applicable law.

4. Textile Variation Disclaimer

Fabric shade, GSM, DIA, texture and feel may vary slightly between batches, screen displays, lighting conditions and production lots.

Minor variations within normal textile industry tolerances will not be considered manufacturing defects.

5. Return Request Timeline

Customers are requested to raise a return request within 24 hours of receiving the order.

The request should include:

• Order number

• Customer name and phone number

• Clear photos or videos of the product

• Unboxing video, wherever possible

• Reason for the return request

Requests submitted after 24 hours will be reviewed at our discretion, without limiting any rights provided by applicable law.

6. Condition for Return

Returned products must be unused, unwashed, unaltered and in their original packaging, wherever applicable.

Products must be returned in the same condition in which they were delivered, except where the return concerns damage or defects present at delivery.

7. Refund Approval

Refunds will be processed only after our team inspects the returned products and confirms eligibility.

Once approved, the applicable refund amount will be credited to the original payment method or through another mutually agreed method.

8. Refund Processing Time

Approved refunds will generally be processed within 5–10 business days. The time required for the amount to reflect may depend on the bank or payment provider.

9. Return Shipping Charges

If the return is due to an error on our part, such as incorrect or damaged goods, return shipping costs will be handled in accordance with applicable law.

For other returns voluntarily accepted by us, return shipping charges may be borne by the customer.

10. No Refund for Used Products

No refund or exchange will ordinarily be provided for products that have been used, washed, stitched, altered, damaged after delivery or resold, subject to applicable law.

11. Contact for Returns & Refunds

Walrus – Yes India Can

Phone: 90420 77722
Email: info@yesindiacan.in
Website: https://www.yesindiacan.in/

By placing an order, customers acknowledge that they have read and understood this Return & Refund Policy, subject to their statutory consumer rights.